Service procedure for passengers with disabilities
Service for passengers with disabilities using air transport services is carried out in accordance with international standards and provides for the following procedure:
After receiving the call signal, the SOP agent meets the passenger with disabilities on the porch of the Aulie-Ata airport complex and accompanies him at all stages, namely:
1) when transporting people with reduced mobility, after carrying out the appropriate procedures along the registration line, the SOP agent accompanies them to the inspection area, and after receiving a message about the readiness of the board, accompanies them to the aircraft and, together with the documents, transfers it / them directly to the crew ;
2) the agent assists in passing border, customs control and other clearance procedures.
Service for people with disabilities in accordance with the provisions of the airline is carried out by an SOP agent.
When transporting persons using a wheelchair, MA Aulie-Ata JSC provides a special seat for transporting a passenger to / from the aircraft. The movement of such passengers around the airport should not be restricted.
The boarding of the aircraft for persons with disabilities is carried out by the SOP officer first, before the announcement of the landing of the main part of the passengers, and disembarkation from the aircraft is the last.
A medical certificate and accompanying persons are not required for passengers who do not need special assistance on board the aircraft, who are satisfied with boarding / disembarking assistance or at the airport. This category of passengers includes:
blind or deaf;
elderly people.
Check-in for deaf or blind passengers is carried out in accordance with the airline's regulations. If necessary, such passengers have the right to take a guide dog with them into the cabin at no additional charge. The passenger must have a document confirming the special training of the dog. A guide dog is not provided with a separate seat; it must be on the floor near the passenger's feet during the flight. A muzzle and a leash are required.
Regardless of physical and mental condition, passengers are categorized into different groups. They are identified in airline messages using AIRIMP codes
People with special needs:
BLND (Blind Passenger) - Indicated if the passenger is accompanied by a service animal.
DEAF (deaf passenger) - indicated if the passenger is accompanied by a service animal.
MAAS - meet and help (specify details).
SP (passengers with special needs) - additionally entered after the passenger's name on the ticket.
WCHR (1) (wheelchair-R to parking) passenger can climb / descend stairs and can independently walk from / to his seat in the aircraft, but he needs a wheelchair to / from the aircraft. If the passenger is accompanied by an animal, it is necessary to indicate the type of animal in free text in the SSR column.
WCHS (1) (wheelchair-S to steps) passenger cannot climb / descend stairs, but can independently walk from / to his seat on the plane, he needs a wheelchair from / to the plane, through the airport, and must be lifted / go down the stairs. If the passenger is accompanied by an animal, it is necessary to indicate the type of animal in free text in the SSR column.
WCHC (1) (wheelchair-C to passenger seat in the airplane) the passenger is completely motionless, he needs a wheelchair from / to the passenger seat in the airplane, on the territory of the airport, and he must be raised / lowered by stairs. If the passenger is accompanied by an animal, it is necessary to indicate the type of animal in free text in the SSR column.
WCLB (1) For wheelchairs with lithium ion batteries, prior notification / preparation required. Indication of weight and dimensions required. These seats must be checked at each flight connection point.
NOTE: (1) is indicated if the passenger is traveling with a personal wheelchair.
For medical reasons:
LEGL (leg in a cast) - for passengers with a cast left leg (only used in conjunction with SSR MEDA code)
LEGR (leg in a cast) - for passengers with a cast right leg (only used in conjunction with SSR MEDA code)
LEGB (leg in a cast) - for passengers with both legs cast (only used in conjunction with SSR MEDA code)
MEDA (medical case) - a possible medical need. Should not be used for disabled passengers requiring special assistance or transportation, or those who do not require medical attention.
OXYG (oxygen) - for passengers traveling seated or on stretchers who need oxygen during the flight (only used in conjunction with the SSR MEDA code)
STCR (stretcher passenger)

PROCEDURE FOR CARRIAGE OF UNABLE PASSENGERSConditions for the flight of disabled passengers
Before the start of the flight, when transporting a sick passenger, the carrier must be shown a medical certificate authorizing his carriage by air, and additional requirements, if any, to the conditions of carriage are listed. Disabled passengers and their accompanying persons board the aircraft first. After the flight is completed, these passengers are the last to leave. For passengers who checked in their wheelchairs, Aulie-Ata airport offers to use the airport seats if they cannot wait for baggage claim.
This category of passengers is identified in the messages of airlines using the DPNA code, which means a person with a disability who needs help. This category includes independent people with mental retardation or developmental disabilities, but not people with mental illness (specify details).
In accordance with the rules and conditions of the regulations on air transportation, all carriers must carry passengers with disabilities and MA Aulie-Ata operates in accordance with these provisions.
Passengers with disabilities, due to their physical or mental condition, require increased individual attention, unlike other passengers. They need help with airport handling, boarding or disembarking from aircraft, during the flight and in emergencies. Given this factor, on any flight there should be no more disabled passengers than passengers able to provide assistance.
Despite the above, the air carrier has the right to refuse to transport persons:
- Whose transportation, due to their physical or medical condition, on the basis of established facts, may endanger the safety of other passengers or their property, the condition of the aircraft or crew.
- Who refuse or do not accept the conditions of the carrier for flight safety.
- Whose behavior, mental and physical condition is determined to be incapable of evacuating from an aircraft without assistance (for example, people traveling on stretchers, with limited mobility, with poor or complete hearing and vision loss) if they fly unaccompanied, responsible for them and their needs when boarding / disembarking to / from the aircraft, as well as during emergency evacuation
- Which can be a source of infection in the case of certain diseases or
- Whose carriage, even if all precautions are taken, may entail hazards and risks both for the passenger himself and for other people and property or
- Who cannot use the standard seat on the aircraft in both vertical and horizontal position, for example, on a stretcher, with the desired class of service. Alternative solutions may be made with the permission of the carrier.
- Any differences of opinion among carriers regarding the need and qualifications of an escort must be resolved by a medical facility.
Carriers cannot limit the number or types of disabled passengers on their flights. Except for reasons of security issues or if it is necessary to apply government restrictions on the number of transports of such passengers.
No medical clearance required
No medical clearance or special forms are required for passengers who only need special assistance at the airport or when boarding / disembarking.
Medical clearance is required if
- The passenger suffers from any disease that can be contagious and infectious.
- A person, due to certain medical conditions, has an unusual physical condition or behavior that may affect the safety, health, comfort or well-being of other passengers and / or crew members.
- A person is regarded as a potentially dangerous person.
- A person who needs medical supervision and / or special equipment to maintain health during the flight.
- The person may have a deterioration in health during the flight.
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